Things I learned about hotel management by interning at Marriott in 2015
I get a lot of questions regarding my MBA internship experience back in 2015, so I thought it would be a great idea to re-post a LinkedIn post I first published in 2015. Link here. In my MBA program, I had a total of three months to do an internship, in between my first and second year. The complete post about my experience can be read below.
I have always dreamed about working in Hospitality, so when I heard about Marriott’s MAP (Management Acceleration Program) internship, I knew spending a summer with one of the world’s leading hotel brands would be a perfect fit for me. MAP is a rotational program designed to arm MBAs with first-hand hotel operations experience. I am currently completing my MBA at Harvard Business School and this is my first internship in the hospitality industry.
In my first five weeks on the job, I have rotated through housekeeping and the front office at the JW Marriott in Washington DC. I’ve had the opportunity to engage with our guests on a daily basis, learn what makes JW Marriott unique, and participate in the hotel’s daily management meetings. I am now completing my rotation through the Marriott Marquis DC’s food and beverages department. Spending time in hotel operations, in different areas, has afforded me invaluable on the ground management experience - hotel operations is a dynamic type of work, with a lot of hands-on projects and people interface.
One of the best things about being in hotel operations is not only being in contact with guests, but also interacting with our associates and working in teams – in a hotel everyone needs to work together to exceed guests’ expectations! I met so many special people and I am so proud to have been learning with them on a daily basis as we work together side by side.
I am discovering everyday what Hospitality is all about. The opportunity of being in a hotel is priceless. It has been an amazing experience to contribute hands-on to different activities at these properties. #Interning here definitely made me understand more about hotel management, how to exceed guests expectations and how to better work in teams.
This post was written as part of the #Interning series, which is tied to LinkedIn's new student editorial calendar. Follow the stories here or write your own.